30 day no quibble guarantee We allow you 30 days to return a product that you are not satisified with and we will then give you your money back provided that you comply with the whole of this clause. This 30 day period starts from the date your order is delivered. You must return the product within this time period at your own expense, accompanied by your invoice and a complete and signed return goods voucher.
You must also send us the merchandise by registered post and purchase insurance with the carrier for the value of the merchandise. This is notably necessary in case they lose or damage the goods. Shipping fees remain your responsibility additionally.
This 30 day right of return only applies to products that are returned in their original, complete working condition (packaging, accessories, user guide etc.). Any product that has been damaged, or is not in its original packaging, or has packaging that has been (in our opinion) worn beyond simply opening the product, will not be refunded.
If you are not satisfied with your item, you can return it.
If you wish to return a product , please contact us through the Returns Facility in your Customer Account Dashoboard to let us know what you`d like to send back from an order. We will reply requesting all the details we need to fulfil your request. We can then issue a returns authorisation number and instructions on how to complete the return.
Reimbursements If the product is returned within 14 days of its delivery, you will be reimbursed to your card if payment was made by bank card, or by paypal if payment was made by paypal.
If tests need to be carried out on the product, we will do our best to reimburse you as quickly as possible. This time period will depend on the nature of the technical tests performed by the Returns Dept of your product’s manufacturer but will be a maximum period of 3 weeks.
Remittance Terms All goods remain the property of SVP until paid for.
Invalidity If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Governing Law This contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
General Jurisdiction Disclaimer This site is targeted at residents of the European Economic Area and the Channel Islands. If you are not a resident of the European Economic Area or the Channel Islands do not use this site. In listing your place of residence and delivery address in our order form, you are representing to us that you are a resident of the European Economic Area or the Channel Islands. This is a representation on which we rely prior to accepting your offer to purchase our advertised goods and services.
Third Party Rights Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
Returns Frequently Asked Questions (FAQ)
What is the best way for me to return my items to you? A. We always advise our customers to use some form of delivery that requires a signature on delivery. The majority of items are returned to us using Royal Mail Special or Recorded Delivery.
I sent my item back to you but I didn`t put the Returns number on the outside of the package as you requested, will this cause a problem processing my return?
A. If there is no Returns Merchandise Authorisation number ("RMA") on the outside of the package then there is a good chance that this will lead to delays of up to 30 days in processing your return. You will always be provided with a RMA code by a member of our team.
I have received an incorrect item, what should I do? A. You should raise an RMA by contacting our returns department through the messaging facility in your Customer Account Dashoboard and return the item to us using a traceable and insured delivery agent (e.g. Recorded Delivery or Special Delivery via Royal Mail), please enclose a proof of postage receipt and we will fully reimburse you for the cost of the returning the item(s) back to us on the understanding that the item(s) has been supplied incorrectly. Alternatively you can request that we collect the item from you using our courier, either add a note to the fault report when raising the RMA. if we find the item(s) have been supplied correctly a charge may be incurred for the collection.
1. Testing. All returned items not returned in accordance with the Distance Selling Regulations (2000) are tested by SVP Technicians. Any item found to be not faulty will be subject to a £10 +VAT charge if collected or a £10 + return shipping + VAT charge if shipped back to the customer. You will be notified by e-mail before any non-faulty goods are returned to you. Please note we are not responsible for incompatibilities caused by device manufacturers compliance failures. This does not affect your statutory rights.
2. TVs and Monitors. If your query relates to a Television or Monitor, specifically in relation to dead pixels, please be aware that all of SVP`s Suppliers and thus SVP conform to the ISO 13406-2 standard – the acceptable number of dead pixels based on screen size and resolution. Information on this can be found through any major search engine typing “ISO 13406-2” and the monitor brand name. Products with dead pixels of equal to or less than those defined within the ISO 13406-2 standard will not be accepted for return
How do I contact the manufacturers about my warranty repair? SVP has aimed to provide you with the quickest and most cost effective returns procedure. We have logged every one of our suppliers for you to contact regarding your item. We advise that you use their specialist full on site service but would be happy to help you if you had any more questions.
